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Revolutionizing Customer Service with Artificial Intelligence: Sesvia

Revolutionizing Customer Service with Artificial Intelligence: Sesvia

AI-powered voice technologies represent one of the fastest-growing areas in digital transformation, with the ability to understand and produce human voice. Today, thanks to the integration of speech recognition, natural language processing, and voice synthesis, these systems have evolved from mere command-receiving tools to structures capable of real-time communication. This transformation, especially in the field of customer service, offers significant automation opportunities.

Sesvia's Innovative Approach

At this point, Sesvia stands out by automating phone calls with artificial intelligence, providing great convenience to businesses. Designed as a no-code call assistant platform, Sesvia offers solutions that integrate AI-based voice technologies into business processes in the Turkish market. It aims to make this process more efficient, particularly in the SME segment where customer interaction via phone is intense.

Sesvia was developed by Timur Tül starting in November 2025 and was launched in April 2026. The platform has features capable of managing high phone traffic for restaurants, clinics, and sales-oriented businesses; it can perform tasks like order taking and appointment scheduling without human intervention. Thus, businesses can have a 24/7 active call assistant with a single setup.

Market research indicates that alongside Sesvia, there are global alternatives such as Vapi and Retell AI. However, Sesvia aims to better focus on the Turkish language to meet the specific needs of Turkey. It also draws attention with its compliance with KVKK and IYS regulations, thus offering a more accessible solution for SMEs.

The product development process lasted about five months and includes routing systems that facilitate users in obtaining numbers over the internet through VoIP telecom integrations. In the first two weeks after launch, the platform reached 40 users, seven of whom transitioned to Pro subscriptions.

The revenue model consists of three main structures: pay-per-minute usage, monthly subscriptions, and custom integrations for large-scale companies. The pay-per-minute usage fee is set at 2 TL, while the monthly “Sesvia Pro” package is offered at a price of 799 TL. Special solutions have also been developed for large-scale companies.

The startup, which has not yet received support from social media or other investment sources, primarily aims to increase brand awareness in the Turkish market and plans to expand internationally by reaching 10,000 active users in the long term.

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